Associate Fraud Analyst (2 Positions)

Job Description:

  • Primarily responsible for monitoring, analyzing and investigating payment card transactions and account activity for potential fraud
  • Works with clients, program/project managers during client onboarding to review program setup with respect to fraud control
  • Investigates suspicious activities to verify fraudulent transactions and takes measures to control, mitigate and prevent further risks
  • Assist Project Manager in reviewing and monitoring of OTRS tickets, Deployment forms & adherence for laid down processes.
  • Logs fraud cases and suspicious activities with detailed notes and comments
  • Works closely with relevant groups and timely reports and alerts concerned units, clients,  banks, program managers and other stakeholders for effective response to payment fraud and associated risks
  • Suggests enhancements and improvements to fraud management system, and fraud rules engine, based on fraud patterns identified through transaction analysis and overall trends and statistics reported in the payment industry
  • Analyzes card program transactions to identify emerging patterns associated to specific card programs or account types and devise or facilitate in devising an effective strategy to secure the program and cardholder accounts
  • Coordinates with program managers to set appropriate program parameters necessary for fraud prevention and control
  • Regularly files fraud reports on payment networks systems (MasterCard, VISA systems such as SAFE and VROL etc
  • Coordinates with Financial Ops on client billing related to fraud services
  • Ensures 100% compliance to internal and external SOPs, standards and regulatory requirements
  • Continuously works to improve fraud management processes and best practices
  • Stays abreast with regulations, fraud trends, industry best practices related to fraud control

We are looking for:

  • Education: BBIT, BIT, BCS or equivalent
  • Experience: Prior experience in Fraud identification with additional experience in client services or contact center would be considered a plus


  • Excellent communication skills, both oral and written English
  • Strong customer orientation
  • Strong analytical and problem solving skills
  • Good interpersonal skills and confidence level to communicate with international clients and stakeholders
  • Ability to perform under stress
  • Good data analysis and computing skills
  • Good database and SQL skills
  • Readiness to maintain flexible timings to serve global clientele across different time zones
  • Prior experience in fraud control would be considered a plus

Revenue Sharing

Medical Insurance

Car Finance

Provident Fund

Child Education Policy

Meals on the House

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