Floor Supervisor (1 Position)

Job Description:

  • Manage Team, deliverable and constantly work to improve KPI's. Responsible to run smooth day to day shift and its related operations.
  • Manage floor, adherence to set SOPs and defined policies with a SLA driven approach. Work on Team motivation and bonding.
  • Responsible for the implementation of processes set by the management /Clients.
  • Share and analyze reports to provide complete operational visibility.
  • Coordinate with Asst Manager/Manager to evaluate tasks and ensure implementation through constant monitoring.
  • Make recommendations and share feed back improvise if needed in the existing processes.
  • Participate in coaching, reviews and training assessments of shift personnel in conjunction with site manager for constant improvement.
  • Work closely with management to achieve team and department goals.
  • Handle escalated calls when required and take care of difficult scenarios when necessary.
  • Function as Client Services Representative when needed.
  • Create and foster a positive, successful, and professional work environment where employees choose to work and achieve their goals.
  • Build solid productive relationships with all levels of leadership and support teams.
  • Resolve operational and interdepartmental problems quickly.
  • Coordinate with support department for successful delivery of assigned tasks.
  • Training new hires on product knowledge.
  • Any task assigned by the management.
  • Responsible for information security tasks within own work scope.

We are looking for:

  • Minimum Education: Bachelors degree
  • Required Experience: 3+ years relevant experience, preferably in a call center or client services operation.

Skills:

  • Good communication (oral and written) and analytical skills.
  • Strong customer orientation.
  • Excellent spreadsheet (MS Excel) and data analysis skills.
  • Good arithmetic skills with an aptitude for numerical analysis.
  • Excellent interpersonal and team skills.
  • Motivation and ambition to excel.
  • Drive to learn and grow.

Revenue Sharing

Medical Insurance

Car Finance

Provident Fund

Child Education Policy

Meals on the House

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T: +1 650 593 5400

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